Refund policy

Returns, Exchanges & Refunds

Gull Burry accepts orders within Pakistan only.

You can request a return or exchange within 7 days of receiving your order. Please contact us before sending any item back.

How to request a return or exchange

Message us on WhatsApp at +92 371 7888119 with:

Your order number or proof of purchase.
The item you want to return or exchange.
The reason for your request.
Clear photos if the item is damaged, defective or incorrect.

We will review your request and send you instructions on WhatsApp. Items sent without prior approval will not be accepted.

Eligibility

The item must be unused, unworn and in the same condition as delivered, with its original tags and packaging. Fabric must not have been cut, stitched, washed or altered.

A receipt or other proof of purchase is required.

Exchanges

Exchanges are subject to stock availability and can be made once per item. The replacement item will be exchanged at its current selling price. We will confirm any price difference on WhatsApp before proceeding.

Single-piece items are not eligible for exchange.

Customers are responsible for courier charges for change-of-mind returns and exchanges.

Sale items and gift cards

Sale and clearance items, and gift cards, are not eligible for change-of-mind returns. Clearance items cannot be exchanged.

If an item arrives damaged, defective or incorrect, please contact us regardless of whether it was purchased on sale.

Damaged, defective or incorrect items

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us on WhatsApp as soon as possible with your order details and clear photos.

We will review the issue and confirm the next steps, including any courier arrangements. Please keep the item and its packaging until the issue is resolved.

Return address

Send your item only after receiving approval and instructions from us.

Gull Burry
Wakeela Wali Gali Number 6
Kachahri Bazaar
Faisalabad, Pakistan

Refunds

Once we receive and inspect your returned item, we will notify you on WhatsApp whether your refund has been approved.

Approved refunds will be processed within 10 business days:

For prepaid orders, refunds will be made to the original payment method where possible.
For cash-on-delivery orders, we will confirm the refund method with you on WhatsApp.

Your bank or payment provider may take additional time to credit the amount. If you have not received your refund within 15 business days of approval, please contact us on WhatsApp.